Five-star communication services for the hospitality industry.


The hospitality industry faces unique communication challenges. Today’s guests and clients expect and demand tremendous flexibility when it comes to the data, video and phone services required to stay connected – as do hotel management and staff. A superior communication offering can set your property apart in this highly competitive business.

Total Communication Services provides robust, easy-to-use, cost-effective telecommunications systems customized to meet your needs and those of your guests. We have extensive experience providing premium solutions to Canada’s leading hotel properties. All backed by the friendly, responsive service that our hospitality clients value.

Our key hospitality communication solutions include:

 Hotel telephone systems – We offer a range of systems, designed to simplify all of your telephone needs (guest rooms, front desk, front office and back office). Ask about our IP, wireless, analog, PRI or SIP product options.

  • Carrier services– Let us coordinate all carrier services on your behalf – including internal and guest telephone service, Wi-Fi and television. We will ensure you are getting the right product at the best value.
  • Voice and Data Cabling– Rely on the Total team to professionally assess, install and test cabling throughout the entire building.
  • Property Management Software (PMS) – This centralized desktop solution allows you to quickly and efficiently respond to guest inquiries and manage special requests such as wake-up calls. It generates detailed statements to make guest checkout a breeze.
  • Cameras and access controls– Total Communications Services will help you plan and implement a customized security monitoring solution to provide safety and peace of mind to your clients and staff. Choose from a full suite of indoor and outdoor cameras, storage devices, cell phone and desktop applications.
  • Call Accounting Detailed usage reports allow you to manage and monitor your communications activity by individual extension, department or the company-wide. Stats can be broken down to reveal daily, weekly or monthly usage.
  • Conferencing solutions – Our video and audio conferencing solutions are popular among business and leisure travelers, allowing them to stay connected when away from their home or office.