Senior and Health Care

Ensuring the health and vitality of your facility’s communication systems.


Reliable, efficient and cost-effective communication tools are integral to making timely, life-saving calls in hospital wards, long-term assisted living facilities and clinics of all types and sizes. Equally important is the ability to meet the day-to-day requirements of patients, residents, visitors and staff.

At Total Communication Services, we have worked with more than 150 senior and health care facilities across Canada to implement advanced, fully-integrated communication systems. We cover the complete spectrum of communication needs: from telephone and paging systems to security monitoring to television service to conferencing and Wi-Fi.

We understand the higher expectations in operational efficiencies and the strict protocol requirements your industry demands – and act as your partner in delivering the best quality of care for patients at the best value. We’ll start by conducting an onsite audit of your needs and recommend a suite of solutions that best serve your needs.

Our key Senior and Health Care industry solutions include:

  • Telephone systems – We provide small, medium and large facilities with comprehensive telephone solutions, including: digital or IP telephones, Analog, PRI or SIP Telephone lines and Unified Messaging services.
  • Wireless telephones – Our convenient wireless handsets ensure coverage inside and your building and in exterior areas. This lets you stay connected with any integrated machines, computer systems and medical programs so you can be mobile and responsive.
  • Security cameras – We have a full suite of indoor and outdoor cameras for your organization: storage devices, cell phone and desktop applications.
  • Automated dictation capabilities – These tools improve clinical documentation while allowing clinicians and health professional to focus on patient care.
  • Redundancy – In critical environments, you can’t afford to have your communications systems go down. Total Communication Services ensures you always have backups in case of a system failure.
  • Call flow reporting – Track metrics with call flow reports that let you understand how it was handled from number of incoming vs. outgoing calls in a certain period of time are and how long each call lasts.