The technology you need for your remote workforce:   We recently published an article (A Beginners Guide To Setting Up A  Remote Workforce) which touched on the reasons why setting up a remote workforce can be incredibly beneficial to an organization. It can lower costs ($10,000 saved per employee that telecommutes only 2 days per […]

From database and hardware issues to software malfunctions, IT and Telecom failure or downtime is frustrating and can be incredibly costly. It is an unneeded interruption for your team and, if it happens too often, it can have a negative effect on the trust your customers have in your company.   In recent years, we’ve […]

What is a hosted phone system? We often have questions from our prospective customers, when they are shopping for a new phone system, about hosted phone systems. For a while now terms like “Hosted”or “Cloud” have attracted the attention of businesses large and small. It doesn’t hurt that the tech media loves the concept and […]

A review of the Shaw SmartVoice solution… You may have heard about Shaw SmartVoice recently?  You might even be considering it for your business right now. Or, maybe you’re interested in knowing more about it before you make a decision on the future of your company’s communications. We’ve had a lot of questions from people […]

This is a question that many business owners ask, “how long should my business phone system last?”    In the past, your company may have purchased it’s phone system on the promise that it would last for many years. Now, 20-30 years later, you’re in the frame of mind to find another provider that can […]

Whether it is for protecting property and assets or ensuring the safety of your people and clientele – a video surveillance system keeps you wired-in to what’s going on at your business or facility. Advances in wireless technology are making it easier for businesses to install reliable and robust video surveillance systems without the cost […]

For many businesses and organizations whose success is built on providing responsive customer support and a telephone-based sales strategy, a call centre might be more accurately referred to as a “nerve centre.” When choosing a technology platform to power your call centre, there are three big picture objectives that should guide your decision: * Improving […]

Compared to traditional phone systems, IP phone systems, or VoIP (Voice over Internet Protocol) phone systems have a number of benefits that can give you a competitive edge and change how you do business. The “IP” in IP phone system refers to VoIP where your phone calls are routed over the internet or a local network […]

If your company is looking to include virtual teams and a remote workforce, or if  you already have employees who telecommute, you’ll need telecommunications  tools and features in place to help your staff members succeed. Here are the top five business phone features to keep your virtual workforce connected.   IP Telephony IP telephony usually includes […]

What is a Carrier Audit? Phone system expenses are a significant cost for any business, so any opportunity to be more cost-effective should be a top priority. One of the easiest ways to find where you might be over-spending is by conducting a telephone carrier audit. A carrier, is a company that provides voice or […]